| 
Railhub Archive
2000-12-21 ATO-001
ATOC0
National Rail operators announce further rail compensation
keywords: click to search
 Association of Train Operating Companies
compensation
 
Phrases in [single square brackets] are hyperlinks in the original document
Phrases in [[double square brackets]] are editorial additions or corrections
Phrases in [[[triple square brackets]]] indicate embedded images or graphics in the original document. (These are not usually archived unless they contain significant additional information.) | |
   National Rail operators announce further rail compensation
_______________________________________________________________
related documents
 type Press release
National Rail operators today announced compensation for passengers worth £20million to compensate for the delays resulting from speed restrictions in the four weeks from mid-November (12th November to 9th December).
Passengers with monthly season tickets or longer who suffered the greatest disruption will again receive up to four weeks' free travel. A further 300,000 passengers will receive either five days' free travel or a discount when renewing their season ticket.
Commenting on the package, ATOC Director General, George Muir, said: "Following the announcement of £50million passenger compensation in November, we promised to keep the situation under review, consulting with the sSRA and the Rail Passengers Council.
"This second compensation announcement once again provides an overall package worth more to passengers than in normal circumstances, because we want to demonstrate our recognition of the difficulties they have been experiencing.
"The sSRAs close involvement in broking this deal has been an important factor in achieving a fair level of compensation across the network."
THE PACKAGE
Season ticket holders
The package covers passengers with monthly and longer period season tickets who experienced delays during the four Charter weeks from 12 November to 9 December.
The compensation reflects the level of disruption during the period, and is based on each train operating company's Passengers' Charter.
Passengers will receive either compensation days or discounts when renewing their season tickets, as shown in the attached table. A compensation day allows a season ticket holder to claim the value of a day's travel for every day declared. A range is shown where there is different compensation for each service group in the train operating company.
Detailed arrangements to enable passengers to claim compensation will be announced locally within the next week.
Weekly and daily ticket holders
Passengers with weekly or daily tickets who have experienced significant delays are already entitled to refunds for disrupted journeys through each train operating company's Passengers' Charter. They should contact their train operator using a compensation form or by letter, enclosing proof of travel and details of the journey and delay experienced, as required.
Train operators will be making special offers in the future to rebuild passenger confidence when the network is back to normal.
ENDS
For more information: ATOC press office (020) 79043010
Notes to editors
1. Five compensation days are broadly equivalent to a 22% refund on the cost of travel over the four weeks.
2. The compensation package covers season ticket Travelcards bought from National Rail retail outlets but not Travelcards bought from Transport for London or other parties.
3. Compensation may not extend to all multi-modal tickets, depending on local arrangements.
4. The compensation can be different for each service group within a train operator, because the level of disruption varied across their operation. In such cases, a range is indicated in the table and details will be announced locally.
5. Some of the compensation listed below has already been announced.
6. If no compensation is shown, there was minimal severe disruption on those routes.
7. It has been necessary to address routes which offered discounts before Period 8, and routes where trains have run punctually but to severely reduced timetables, neither of which would normally attract any additional compensation. As an exceptional measure the arrangements now being announced provide extra compensation in these circumstances.
8. In some cases, where a discount is shown, passengers were already receiving a discount prior to the recent disruption.
TABLE OF COMPENSATION
Train operator
No. of compensation days declared/Discount declared
London Commuting
Connex South Central
Range 5%-7% discount
Connex South Eastern
Range 5%-7% discount
First Great Eastern
15 days
c2c
5% -7% discount
Chiltern Railways
To be announced locally
Silverlink: Northampton line
20 days
Silverlink: Watford line
4 days
Silverlink: North London
0 days
South West Trains
5% discount
Thames Trains
5 days
Thameslink
8 days
WAGN
To be announced locally
InterCity
Anglia Mainline
7 days
Virgin CrossCountry
24 days
Virgin West Coast
24 days
GNER
24 days
Midland Main Line
9 days
First Great Western
5% discount
Other
Anglia, locals
Range 0-10 days
Gatwick Express
To be announced locally
Central: Cross Country
20 days
Central: Mid Wales & Marches
8 days
Central: Other
0-10% discount
Northern Spirit
0-5% discount
ScotRail: Central & East
5 days
ScotRail: Express - Edin - Glasgow
5 days
ScotRail: other
0
First North Western
0
Island Line
0
Wales & West
Range 0-15 days
Valley Lines
1 day
Merseyrail
5-10% discount
Note: Range is shown where there is different compensation for each service group in the train operating company.
Railhub Archive ::: 2000-12-21 ATO-001
| |
| |
